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Privacy Policy

Last updated: [insert date]

At Boalivin, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website [www.boalivin.com], our services, or interact with our team.

This Privacy Policy has been drafted in accordance with:

  • The General Data Protection Regulation (GDPR) applicable in the European Union.
  • Law 1581 of 2012 and Decree 1377 of 2013 governing data protection in Colombia.
  • The Florida Information Protection Act (FIPA) and other applicable U.S. regulations.

By using our Platform and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal data:

  • Contact Information: name, email address, phone number, address.
  • Account Information: when you register as a Provider, company details, logos, photos, service descriptions.
  • Booking Information: details of bookings or reservations made through Boalivin.
  • Payment Information: where applicable, limited billing details (payments are usually processed directly with Providers).
  • Technical Data: IP address, browser type, device information, cookies, and usage statistics.
2. How We Use Your Information
We process personal data for the following purposes:
  • To operate and improve the Boalivin Platform.
  • To connect Visitors with Providers.
  • To manage bookings, inquiries, and customer support.
  • To comply with legal and regulatory requirements.
  • For marketing and communication, where you have given consent.
3. Legal Basis for Processing (EU GDPR)
In accordance with the GDPR, we rely on the following legal bases:
  • Performance of a contract: to provide our services.
  • Legitimate interest: to improve the Platform and protect against misuse.
  • Consent: for marketing communications or where required by law.
  • Legal obligation: where processing is necessary to comply with statutory requirements.
4. Data Protection in Colombia
For users located in Colombia, we process data in accordance with Law 1581/2012 and Decree 1377/2013.
  • You have the right to access, update, correct, and delete your personal data.
  • You may revoke consent for data processing at any time, unless restricted by legal or contractual obligations.
  • Requests regarding your data can be submitted to contact@boalivin.com.
5. Data Protection in Florida (USA)
For users in Florida, we comply with the Florida Information Protection Act (FIPA):
  • We implement reasonable security measures to protect personal data from unauthorized access.
  • In case of a data breach affecting your personal information, we will notify you and the appropriate authorities in accordance with FIPA requirements.
6. Sharing of Information
We may share your data with:
  • Providers: to fulfill your booking or service request.
  • Service Providers: IT, hosting, payment, or marketing partners who support our operations.
  • Authorities: where required by law or to protect Boalivin’s rights.
We do not sell personal data to third parties.
7. International Data Transfers
As Boalivin operates globally (Netherlands, Spain, Colombia, and Miami), your data may be transferred and processed in different jurisdictions. Where data is transferred outside the European Economic Area (EEA), we ensure an adequate level of protection through mechanisms such as:
  • EU Commission adequacy decisions.
  • Standard contractual clauses.
  • Additional safeguards where required.
8. Data Retention

We retain personal data only as long as necessary for the purposes stated in this Privacy Policy or as required by applicable law.

9. Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no system is entirely secure, and we cannot guarantee absolute protection.
10. Your Rights
Depending on your location, you may have the following rights:
  • Access: to request a copy of your data.
  • Rectification: to correct inaccurate or incomplete data.
  • Erasure (“Right to be Forgotten”): to request deletion of your data.
  • Restriction of Processing: to limit how we use your data.
  • Data Portability: to request transfer of your data to another provider
  • Objection: to object to data processing based on legitimate interest or direct marketing.
Requests can be submitted to: privacy@boalivin.com.
11. Cookies and Tracking

We use cookies and similar technologies to improve user experience, analyze traffic, and personalize content. Please refer to our Cookie Policy for more details.

12. Children’s Privacy
Our Platform is not directed at children under the age of 16. We do not knowingly collect personal data from children.
13. Updates to this Policy
We may update this Privacy Policy from time to time. The most recent version will always be published on our Website.
14. Contact Us
For questions, requests, or complaints regarding this Privacy Policy, please contact us:
Boalivin – Data Protection Office
Boalivin Netherlands
Van Deventerstraat 15 b
3029 AW Rotterdam
The Netherlands
Boalivin Spain

C. Singapur, 7
Javea, Alicante 03737
Spain

Boalivin Colombia

[Address Colombia]
Boalivin Miami
201 Biscayne Blvd
Miami, FL 33131
United States

E-mail: contact@boalivin.com

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